Lauren S. says, "I don't bother posting reviews, but this is worth it because he was really nice. I am DONE hiring "cheap" techs. The last guy was awful. Foolish me thinking $55/hr would get me an expert.
I called Shannon about a wireless problem or internet problem several days ago in the late afternoon. This guy is a god. I was behind on my work and my school papers for my online class, and it seemed like the internet was broken. Shannon came out early the next morning FULLY PREPARED! He had EVERYTHING! He got Cox on the phone line and he knew everything to say. I could hear the tech ask questions that were wasting time. Shannon took control of the situation and it was fun to hear him speak their language better than them and guided THEM through the whole problem.
My house is quite long and the cable modem is on the other end of the house from my bedroom/office so wifi doesn't work well. Shannon explained that the best solution was to put in a network cable in the attic to connect the whole house. I felt bad having him in the attic! It has been over 110 degrees outside every day lately! But he did it! He even had everything with him and didn't have to come back which was great because of my busy schedule.
He also ended up replacing my cable modem (which cox said needed to be done), installed a new professional router and wifi "access point" that he connected to the new attic cable. Cox said I was only getting 5 megabits download speed before it was fixed but paying for 150 megabits. Shannon fixed it and now I get 160 download speed!! Two other techs had suggested "wifi extenders" which did not work and wasted my time and money.
I'm not stressed or p*ssed off at my computer anymore. Money well-spent. Everything is working perfectly, and I love having my own computer person on speed dial. : ) Thank you, Shannon." Read more